Application Processing System for Retail Credits

Client: Alliance Bank. Kazakhstan
Project date: 2007-2008
Users: 450

Problem

The bank was troubled by the slow speed of its loan-granting system, which negatively impacted the effectiveness of the system and its attractiveness to clients.

Solution

A unified system for processing loan applications was designed, automating pre-lending document flow, granting express loans via bank sales points and enabling loans to be paid directly into the customer’s card account.

Results:

  • Creation of a single electronic archive for credit documents
  • Implementation of search for and access to necessary documents
  • Automation of document transfer for agreement and approval
  • Generation of operational and analytical reports on the work of banking units
  • Optimization and increased speed of credit application approval
  • High-speed document package preparation thanks to use of pre-set templates
  • Ability to disable changes to documents once they’ve been drawn up
  • Use of online enquiries to the bank’s internal systems and to external systems (credit agencies, pension fund institutions, etc.) regarding customers’ credit histories
  • Option to apply automatic decision-making based on scoring algorithms or semi-automatic decision-making with participation of back-office employees
  • Adjustment of scoring model to each product type by bank units

Advantages:

  • High-speed document package preparation due to use of pre-set templates
  • Ability to disable changes to documents once they’ve been drawn up
  • Use of online enquiries to the bank’s internal systems and to external systems (credit agencies, pension fund institutions, etc.) regarding customers’ credit histories
  • Option to apply automatic decision-making based on scoring algorithms or semi-automatic decision-making with participation of back-office employees
  • Adjustment of scoring model to each product type by bank structural units

 

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