Archive of Corporate Clients’ Banking History Files and Operations


Client: ING Bank. Ukraine
Project date: 2008-2009
Users: 200

Problem

The bank was taxed by the growing volume of documents stored in different locations in different formats, which significantly lowered the speed with which documents could be found and thus the quality of its customer service as well.

Solution

The system is designed to provide structured storage of data on the bank’s clients and their banking activities as well as to allow authorized personnel to access and administer this information.

Results:

  • Creation of centralized electronic archive of clients’ documents
  • Standardization of document gathering and processing flow
  • Faster, higher-quality customer service
  • Ability to search for and access necessary documents from any workstation
  • Higher level of supervision of performance of customer service employees
  • Minimized risk of data entry errors
  • Reduced risks of violating internal corporate regulations by standardizing processes for storing and administering client documents, including ability to monitor document validity terms
  • Reduced time required to search for and prepare documents both for internal usage and for regulators

Advantages:

  • Higher level of supervision of performance of customer service employees
  • Minimized risk of data entry errors
  • Reduced risks of violating internal corporate regulations by standardizing processes for storing and administering client documents, including ability to monitor document validity terms
  • Reduced time required to search for and prepare documents both for internal usage and for regulators

 

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