Unified Archive of the Clients’ Banking History Files Archive with SAP Integration

Client: UkrSibbank. BNP Paribas Group, Ukraine
Project date: 2009-2010
Users: 7000

Problem

Our client, an international bank and one of the leading players on the Ukrainian financial market, needed to organize its clients’ history files and improve processing times. Additionally, the new system needed to be integrated with their existing SAP system.

Solution

Our system was designed to provide centralized storage of their clients’ data and operations and to enable authorized personnel to access and administer that information.

Results:

  • Creation of unified electronic archive of clients’ documents and operations
  • Considerable reduction of paper documents in banking processes – specialists of any bank unit are able to work with clients’ electronic documents instead
  • Improved customer service thanks to faster flow of information
  • Achieved stage-by-stage centralization of operational and service functions thanks to switch to single technological standard
  • Faster, higher-quality customer service
  • Reduction of document storage expenses
  • Reduced time spent searching for and preparing documents both for internal usage and for regulatory bodies
  • Reduction of expenses for resources: both personnel and equipment
  • Increased labor efficiency
  • Eliminated document duplication when customers apply more than once
  • Minimized risk of errors when inputting customer data
  • Increased customer loyalty

Advantages:

  • Faster, higher-quality customer service
  • Reduction of document storage expenses
  • Reduced time spent searching for and preparing documents both for internal usage and for regulatory bodies
  • Reduction of expenses for resources: both personnel and equipment
  • Increased labor efficiency
  • Eliminated document duplication when customers apply more than once

 

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